VALENTINE's & MOTHER'S DAY & Happy 520 DELIVERY POLICY 

DURING THE PEAK SEASON VALENTINE's DAY (14th-February), MOTHER'S DAY (9th-MAY)& 20th May DUE TO THE HIGH DEMAND WORLDWIDE, THE FLOWER COST ESPECIALLY ROSES WILL BE INCREASED MULTI-FOLD. HENCE, 1997 FLORIST RESERVE THE RIGHT TO INCREASE PRICE ACCORDINGLYDURING VALENTINE'S AND MOTHER'S DAY PERIOD.

WE WILL ADJUST THE PRICE 2-3 WEEKS BEFORE MOTHER'S DAY, AND WILL ONLY ACCEPT ORDER FROM OUR MOTHER'S DAY ALBUM FOR MOTHER'S DAY DELIVERY PERIOD (5.5.21-13.5.21). FOR 520, ONLY ACCEPT ORDER FROM 520 COLLECTION ALBUM FOR DELIVERY BETWEEN 18TH MAY TO 22TH MAY. OTHER ALBUM IS NOT AVAILABLE FOR DELIVERY BETWEEN 18TH TO 22TH MAY.

FREE DELIVERY IS FOR SELECTED AREA THAT WITHIN 25KM FROM OUR PICK UP POINT, IF DELIVERY AREA IS OUT OF 25KM TOP UP DELIVERY CHARGES WILL BE APPLICABLE AND MUST BE PLACE ORDER BEFORE 4.5.21.  PLACE ORDER ON 5.5.21-9.5.21 DELIVERY FEES (FLAT RATE) WILL APLICABLE TO ALL AREA. FOR 520, PLACE ORDER ON 19TH MAY AND 20TH MAY DELIVERY FEES APPLY TO ALL AREA. 

NO SPECIFIC TIME DELIVERY AVAILABLE ON VALENTINE'S AND MOTHER'S DAY AND 520 DELIVERY, DUE TO HIGH DEMAND ON PEAK SEASON. OUR STANDARD DELIVERY SERVICE WILL BE DONE FROM 9AM-9PM ON THIS PEAK SEASON. 

ALL PRODUCTS ARE SUBJECT TO AVAILABILITY. WE RESERVE THE RIGHT TO SUBSTITUDE A PRODUCT OF EQUVALENT VALUE AND QUALITY IN TERMS OF FLOWER TYPES, FLOWER COLOURS WRAPPING PAPER AND SO ON WITHOUT NOTICE DURING PEAK SEASON (VALENTINE'S , MOTHER'S DAY AND 520 DAY)

NO CANCELLATION ORDER AND REFUND WILL BE MADE FOR MOTHER'S , VALENTINE'S AND 520 DELIVERY.

DO CONTACT US FOR MORE DETAILS ON FREE DELIVERY AREA. WHATSAPP: +60172060453 or EMAIL: [email protected]

REFUND AND CACELLATION POLICY

* ANY CHANGES OF PARTICULAR (E.G. RECEIVER’S ADDRESS, MESSAGES, ETC) MUST BE MAKE WITHIN 1 DAY BEORE THE INTENDED DELIVERY DAY.

* FOR CANCELLATION ORDER WE ONLY DO REFUND 50% OF THE TOTAL AMOUNT PAID.

* REFUND MAY TAKE UP TO 14DAYS TO PROCESS. A PROCESSING FEES OF RM5 OR 3% OF THE AMOUNT PAID ( WHICHEVER IS HIGHER) WILL BE IMPOSED EACH REFUND MADE. 

* SAME-DAY ORDERS ARE PROCESSED IMMEDIATELY AND NOT ALLOWED TO CANCELLED AT THE SAME DAY.  NO REFUND WILL BE MADE.

NO REFUND WILL BE DONE IN FOLLOWING SITUATION 

• UPON COMPLETTION OF FLOWER ARRANGEMENT

• MATERIAL HAS BEEN PURCHARSED FOR SPECIAL ORDERS

• UNCESSFUL DELIVERY DUE TO INCORRECT INFORMATION GIVEN BY SENDER 

• UNCESSFULL DELIVERY DUE TO WHATSOEVER REASON CAUSE BY RECIPIENT 

• LATE DELIVERY FOR OPENING/EVENT OR FUNERAL CAUSED BY INCORRECT OR INCOMPLETE GIVEN BY SENDER

• LATE DELIVERY DUE TO UNFORESEEN CIRCUMSTANCES SUCH AS HEAVY RAIN, FLOOD, UNUSUAL TRAFFICE JAM, ETC

***AS FLOWERS/BOUQUET ARE HIGHLY PERISHABLE ITEMS, IT IS IMPOSSIBLE TO MAKE ANY RETURN AND REFUND, UNLESS THE BOUQUET YOU RECEIVE IS IN VERY POOR SHAPE OR FORM (PRODUCT CANNOT BE DESCRIBED AS A BOUQUET ANYMORE OR MOST OF THE FLOWERS ARE WILTED ON THE TIME YOU RECEIVED IT)  PLS SEND US PHOTO OF BOUQUET AS A PROOF TO 1997F[email protected] WITHIN 2-3 HOURS  YOU RECEIVED THE FLOWER. ADMINS FEES OF RM5 OR 3% OF THE AMOUNT PAID (WHICH EVER IS HIGHER) WILL BE IMPOSED EACH REFUND MADE. 

DELIVERY POLICY