CUT OFF TIME FOR SAME DAY DELIVERY IS 2PM, AFTER 2PM ALL ORDER WILL BE DELIVER BY THE NEXT DAY, ANY URGENT ORDER PLS CONTACT US BEFORE PLACING YOUR ORDER, THANK YOU.
Terms & Conditions

VALENTINE's & MOTHER'S DAY & Happy 520 DELIVERY POLICY 

 

DURING THE PEAK SEASON VALENTINE's DAY (14th-February), MOTHER'S DAY (9th-MAY)& 20th May DUE TO THE HIGH DEMAND WORLDWIDE, THE FLOWER COST ESPECIALLY ROSES WILL BE INCREASED MULTI-FOLD. HENCE, 1997 FLORIST RESERVE THE RIGHT TO INCREASE PRICE ACCORDINGLYDURING VALENTINE'S AND MOTHER'S DAY PERIOD.

 

WE WILL ADJUST THE PRICE 2-3 WEEKS BEFORE MOTHER'S DAY, AND WILL ONLY ACCEPT ORDER FROM OUR MOTHER'S DAY ALBUM FOR MOTHER'S DAY DELIVERY PERIOD (5.5.21-13.5.21). FOR 520, ONLY ACCEPT ORDER FROM 520 COLLECTION ALBUM FOR DELIVERY BETWEEN 18TH MAY TO 22TH MAY. OTHER ALBUM IS NOT AVAILABLE FOR DELIVERY BETWEEN 18TH TO 22TH MAY.

 

FREE DELIVERY IS FOR SELECTED AREA THAT WITHIN 25KM FROM OUR PICK UP POINT, IF DELIVERY AREA IS OUT OF 25KM TOP UP DELIVERY CHARGES WILL BE APPLICABLE AND MUST BE PLACE ORDER BEFORE 4.5.21.  PLACE ORDER ON 5.5.21-9.5.21 DELIVERY FEES (FLAT RATE) WILL APLICABLE TO ALL AREA. FOR 520, PLACE ORDER ON 19TH MAY AND 20TH MAY DELIVERY FEES APPLY TO ALL AREA. 


NO SPECIFIC TIME DELIVERY AVAILABLE ON VALENTINE'S AND MOTHER'S DAY AND 520 DELIVERY, DUE TO HIGH DEMAND ON PEAK SEASON. OUR STANDARD DELIVERY SERVICE WILL BE DONE FROM 9AM-9PM ON THIS PEAK SEASON. 

ALL PRODUCTS ARE SUBJECT TO AVAILABILITY. WE RESERVE THE RIGHT TO SUBSTITUDE A PRODUCT OF EQUVALENT VALUE AND QUALITY IN TERMS OF FLOWER TYPES, FLOWER COLOURS WRAPPING PAPER AND SO ON WITHOUT NOTICE DURING PEAK SEASON (VALENTINE'S , MOTHER'S DAY AND 520 DAY)

 

NO CANCELLATION ORDER AND REFUND WILL BE MADE FOR MOTHER'S , VALENTINE'S AND 520 DELIVERY.

 

DO CONTACT US FOR MORE DETAILS ON FREE DELIVERY AREA. WHATSAPP: +60172060453 or EMAIL: 1997@gmail.com

 

 

REFUND AND CACELLATION POLICY

 

* ANY CHANGES OF PARTICULAR (E.G. RECEIVER’S ADDRESS, MESSAGES, ETC) MUST BE MAKE WITHIN 1 DAY BEORE THE INTENDED DELIVERY DAY.

 

* FOR CANCELLATION ORDER WE ONLY DO REFUND 50% OF THE TOTAL AMOUNT PAID.

 

* REFUND MAY TAKE UP TO 14DAYS TO PROCESS. A PROCESSING FEES OF RM5 OR 3% OF THE AMOUNT PAID ( WHICHEVER IS HIGHER) WILL BE IMPOSED EACH REFUND MADE. 

 

* SAME-DAY ORDERS ARE PROCESSED IMMEDIATELY AND NOT ALLOWED TO CANCELLED AT THE SAME DAY.  NO REFUND WILL BE MADE.

 

NO REFUND WILL BE DONE IN FOLLOWING SITUATION 

• UPON COMPLETTION OF FLOWER ARRANGEMENT

 

• MATERIAL HAS BEEN PURCHARSED FOR SPECIAL ORDERS

 

• UNCESSFUL DELIVERY DUE TO INCORRECT INFORMATION GIVEN BY SENDER 

 

• UNCESSFULL DELIVERY DUE TO WHATSOEVER REASON CAUSE BY RECIPIENT 

 

 LATE DELIVERY FOR OPENING/EVENT OR FUNERAL CAUSED BY INCORRECT OR INCOMPLETE GIVEN BY SENDER

 

• LATE DELIVERY DUE TO UNFORESEEN CIRCUMSTANCES SUCH AS HEAVY RAIN, FLOOD, UNUSUAL TRAFFICE JAM, ETC

 

***AS FLOWERS/BOUQUET ARE HIGHLY PERISHABLE ITEMS, IT IS IMPOSSIBLE TO MAKE ANY RETURN AND REFUND, UNLESS THE BOUQUET YOU RECEIVE IS IN VERY POOR SHAPE OR FORM (PRODUCT CANNOT BE DESCRIBED AS A BOUQUET ANYMORE OR MOST OF THE FLOWERS ARE WILTED ON THE TIME YOU RECEIVED IT)  PLS SEND US PHOTO OF BOUQUET AS A PROOF TO 1997FLORIST@GMAIL.COM WITHIN 2-3 HOURS  YOU RECEIVED THE FLOWER. ADMINS FEES OF RM5 OR 3% OF THE AMOUNT PAID (WHICH EVER IS HIGHER) WILL BE IMPOSED EACH REFUND MADE. 

 

DELIVERY POLICY 

 

* SAME DAY DELIVERY PROVIDED FOR ORDER COMFIRMED BEFORE 2PM. ORDER PLACED 2PM ONWARD WILL DELIVERED THE FOLLOWING DAY OR SELECTED DAY BT THE CUSTOMER. 

 

*  WE DO NOT PROVIDE SPECIFIC TIME DELIVERIES. IF YOU WISH TO DELIVER ON YOUR PREFERRED TIME SLOT, PLEASE PLACE ORDER 3-5 DAYS BEFORE THE DELIVERY DATE SO THAT WE CAN ARRANGE YOUR DELIVERY ON YOUR PREFERRED TIME AND SELECTED DATE.

 

* WE WILL NOT TAKE RESPONSIBILITY FOR THE LATE DELIVERY DUE TO ADVERSE WEATHER CONDITIONS, INCOMPLETE OR INCORRECT DELIVERY ADDRESSES, AND ANY OTHER CAUSES BEYOND OUR REASONABLE CONTROL.

 

1997 FLORIST ONLY DELIVER WITHIN KUALA LUMPUR AND SELANGOR AT THIS MOMENT ONLY. IF YOU WISH TO DELIVERY TO OTHER STATE PLS CONTACT US FOR MORE INFORMATION AND SHIPPING FEES.  

 

* FREE DELIVERY TO SELECTED AREA ONLY, IF YOUR AREA IS NOT UNDER FREE DELIVERY, YOU NEED TO PAY FOR THE SHIPPING FEES. PLS DO NOT HESTITATE TO CONTACT US FOR SHIPING FEES.

 

IF YOU DO NOT RECEIVE YOUR ORDER, PLS CONTACT US 1997FLORIST@GMAIL.COM / +60172060453

 

* FOR EXPRESS DELIVERY WE WILL DELIVER YOUR ORDER WITHIN 4 HOURS AFTER THE PAYMENT IS DONE, EXTRA CHAGRES WILL REQUIRED.

 

 

FLOWER ARRANGEMENT

 

* PICTURE SHOWN ARE REFERENCE ONLY, THE FINAL OUTCOME WILL NOT 100% THE SAME, WE'LL MAKE IT SIMILAR BUT PLEASE DO UNDERSTAND NO ART/HANDMADE COULD BE COPY PASTE FOR EXACTLY THE SAME.

 

* FLOWERS AND MATERIALS MAY VARY DUE TO AVAILABILITY AND SEASONALITY. HENCE, WE RESERVE THE RIGHT TO USE DIFFERENCE FLOWERS, MATERIALS WITH EQUIVALENT OR MORE VALUE, AND MAKE IT TO THE MOST SIMILAR PATTERN OF YOUR ORDER. 

 

 

CONTACT US 

 

* PLEASE CONTACT US AT 1997FLORIST@GMAIL.COM OR 017-2060453